Continuing with tips from some of the most successful Entrepreneurs this week the tip focuses on customer service. Great customer service adds value to the product offered and begins with the initial contact with the customer. Be up front and honest with customer, make sure you provide product as advertised or better, make sure product is delivered on or before agreed upon time or date, follow up with customer after purchase to ensure a positive experience, and if any problems exist take care of those issues in a timely manner. Word of mouth can be the most beneficial form of advertisement to new businesses, but it can also be very detrimental if the customer is not happy or feels the product was not as advertised. Word of mouth is also communicated much more today than it was 10 years ago due to social media. Positive reviews and ratings will only improve the customer confidence and more than likely increase the sale of product offered.

The companies that are generally acknowledged to be providers of “great”, rather than merely “good”, customer service are those that typically go the “extra mile” in the way they treat their customers.  This statement and much more information can be found at:
http://fieldservicenews.com/difference-good-great-customer-service/